Coos Creations Logo Coos Creations

Privacy Policy

Effective Date: 2025/05/09

1. Introduction

Coos Creations Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you visit our website https://www.cooscreations.com or engage with our services.

2. Company Information

  • Company Name: Coos Creations Ltd
  • Company Number: 16353029
  • Registered Office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, UK
  • Email: info@cooscreations.com
  • Phone: +44 20 4572 6677

3. Data We Collect

We may collect and process the following categories of personal data:

  • Contact Information: Name, email address, phone number, postal address.
  • Account Details: Username, password, preferences.
  • Transaction Data: Payment information, billing address, purchase history.
  • Technical Data: IP address, browser type, operating system, referring URLs.
  • Usage Data: Information about how you use our website and services.
  • Marketing Preferences: Your choices regarding receiving marketing communications from us.

4. How We Use Your Data

We use your personal data for the following purposes:

  • Service Delivery: To provide and manage our products and services.
  • Customer Support: To respond to inquiries and provide assistance.
  • Marketing: To send you promotional materials, with your consent.
  • Improvement: To analyze usage and improve our website and services.
  • Legal Obligations: To comply with legal and regulatory requirements.

5. Legal Bases for Processing

Our processing of your personal data is based on the following legal grounds:

  • Consent: Where you have given us explicit permission.
  • Contractual Necessity: To fulfill our contractual obligations to you.
  • Legal Compliance: To meet legal and regulatory obligations.
  • Legitimate Interests: For purposes that are necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

6. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: Third parties who provide services on our behalf.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We ensure that any third parties with whom we share your data are subject to appropriate data protection obligations.

7. International Data Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying legal, accounting, or reporting requirements.

9. Your Rights

Under data protection laws, you have the following rights:

  • Access: Request access to your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request restriction of processing.
  • Objection: Object to processing based on legitimate interests.
  • Portability: Request transfer of your data to another party.
  • Withdraw Consent: Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@cooscreations.com .

10. Cookies

Our website uses cookies to enhance user experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

  • Email: info@cooscreations.com
  • Phone: +44 20 4572 6677
  • Postal Address: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, UK